Frequently Asked Questions

We answer the most frequently asked questions about shopping at the store. Rimco. If you don't find the answer to your question here, feel free to... Contact us.

🛒 Order and Purchase

How do I place an order from the Remco store?

You can browse the products, select what you need, add it to your shopping cart, and complete the checkout process. You will receive a confirmation email with your order details and tracking number.

Do I need to create an account to make a purchase?

You can shop as a guest without creating an account. However, we recommend creating an account to track your orders, save addresses, and speed up future purchases.

What payment methods are available?

We accept payment via: credit cards (Visa, Mastercard), Mada cards, Apple Pay, bank transfer, and cash on delivery (subject to availability and region).

Do the prices include VAT?

Yes, all prices displayed on the store include VAT (15%).

Can I modify or cancel my order after it has been confirmed?

You can cancel your order and receive a full refund if it hasn't shipped yet. Contact us as soon as possible via email. admin@reemco.com.sa Or mobile 0531664717.

🚚 Shipping and Delivery

What are the delivery areas?

We ship to all regions of Saudi Arabia, the Gulf countries and the world via approved shipping companies.

How long does delivery take?

The expected delivery time ranges between 3 to 21 working days Depending on your location and the nature of the product, the shipment tracking number will be sent to your email address as soon as it is shipped.

How much are the shipping fees?

Shipping fees are calculated automatically upon order completion based on product weight and delivery location. Free shipping offers may be available on select products or orders.

How do I track my shipment?

After your order has shipped, you will receive an email containing the tracking number and a direct link to track your shipment. You can also track your order status through your store account.

🔄 Returns and Exchanges

Can I return the product?

Yes, you have the right to return the product within 7 days From the date of receipt, provided it is in its original condition and packaging. For more details, see [link/reference]. Return and exchange policy.

Which products cannot be returned?

The following items cannot be returned: custom-cut products, materials that have been fitted or used, opened insulation or chemical materials, and blended or modified products.

How long does it take to get a refund?

Refunds are processed within 14 working days From the date of receiving and inspecting the returned product, the refund will be issued using the same original payment method.

What should I do if I receive a damaged or incorrect product?

Contact us during 48 hours Upon receipt, please attach clear photos of the product. We will process your request with the highest priority, offering the option of a replacement or a full refund; in this case, Remco will cover the shipping costs.

📦 Products

What types of products are available at Remco store?

We offer a wide range of products including: decorative products, industrial and suspended ceilings, insulation materials, building materials, plumbing and electrical supplies, and sanitary ware.

Are the products genuine and guaranteed to be of high quality?

Yes, all our products are genuine and sourced from reliable suppliers. We carefully select the best products from certified manufacturers to ensure quality and durability.

What should I do if the product I want is unavailable?

Contact us via email admin@reemco.com.sa Please state the product you require, and we will do our best to provide it to you as soon as possible or suggest a suitable alternative.

🔒 Account and Privacy

Is my personal information safe?

Yes, we are committed to protecting your data in accordance with the Saudi Personal Data Protection Law. We use SSL encryption to protect your data and do not share your information with any third party except to the extent necessary to fulfill your request. See below. privacy policy For more information.

I forgot my password, how do I recover it?

Click on “Forgot Password” on the login page and enter your registered email address. You will receive a message containing a password reset link.

📞 Contact and Support

How do I contact customer service?

You can contact us in several ways:

What are the working hours?

We operate from Saturday to Thursday on a two-shift system. Thursday is a single shift (8:00 AM - 3:00 PM), and Friday is our official holiday. For full details, visit our page. Contact us.

How long will it take to get a response to my inquiry?

We aim to respond to all inquiries within 24-hour working hours At most.

Didn't find the answer to your question? Don't hesitate to ask. Contact us Right away, and we'll be happy to help you.

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