Frequently Asked Questions

Browse our catalog, add your desired materials or fixtures to the cart, and proceed to checkout in a few straightforward steps. You will receive an instant order confirmation email with your order summary and tracking details.

No, you can complete your purchase as a guest. However, creating an account allows you to track orders in real-time, save preferred delivery addresses, and expedite future purchases.

We accept Mada, Visa, Mastercard, Apple Pay, direct bank transfer, and flexible 4-month interest-free installments via Tabby and Tamara.

Yes, all prices listed across Reemco store are 100% inclusive of the 15% VAT mandated by ZATCA.

You may cancel your order for a full refund as long as it has not been dispatched from our distribution warehouses. Contact our sales team immediately via WhatsApp or email.

We deliver across all regions, governorates, and industrial zones of Saudi Arabia, with specialized heavy freight logistics for project quantities.

Standard delivery typically takes 2 to 5 business days depending on your location and material volume. Heavy freight and bulk project dispatches are coordinated directly with your site supervisor.

Shipping costs are automatically calculated at checkout based on volume, weight, and destination. Orders meeting the free-shipping threshold unlock free shipping automatically.

You are eligible to return products within 14 days of receipt provided they are unused, in original factory packaging, and undamaged.

Once returned materials are inspected at our warehouse, refunds are issued within 7 to 14 business days back to your original payment method.

Contractors and project developers can upload their Bill of Quantities (BOQ) via our dedicated BOQ Upload portal or contact our engineering sales department via WhatsApp.

Yes, all electrical, plumbing, structural, and insulation supplies carry SASO certification and adhere strictly to the Saudi Building Code (SBC).