Return

آخر تحديث: 8 أبريل 2026م

We are keen in Rimco Your complete satisfaction is our priority. If you are not satisfied with your product, we offer a simple and straightforward return process. This policy has been prepared in accordance with [the relevant regulations/institutions/etc.].E-commerce system وConsumer Protection System In the Kingdom of Saudi Arabia.

When can I return the product?

You have the right to return the product within 7 days From the date of receipt, provided that:

  • The product must be in its original condition and unused.
  • It must be in its original packaging without any damage.
  • Provide the purchase invoice or order number.

Non-returnable products

  • Products are cut or manufactured to special sizes according to your request.
  • Materials that were installed or used.
  • Insulating or chemical materials whose containers have been opened.
  • Products that have been mixed or modified (such as paints and adhesives).
  • Products that have been subjected to misuse or improper storage.

Return steps

  1. Contact us: Send the return request via email admin@reemco.com.sa Or call 0531664717 Include the order number and the reason for the return.
  2. Wait for approval: Our team will review your request and get back to you within 3 working days.
  3. Send the product: After approval, we will send you shipping instructions and the return address.
  4. Inspection and recovery: After the product is received and inspected, the refund is processed.

Financial recovery

  • The refund will be issued using the same original payment method.
  • Processing time: 14 working days From the date of receiving and inspecting the returned product.
  • Products purchased at discounts will be refunded the amount actually paid.

Return shipping costs

  • A Remco error or manufacturing defect: We cover all shipping costs.
  • Personal reasons (change of opinion): The customer is responsible for the return shipping costs.

Is the product damaged or faulty?

If you receive a damaged product or one different from your order:

  1. Contact us during 48 hours From receipt.
  2. Attach clear pictures illustrating the problem.
  3. We will process your request with the highest priority — replacement or full refund with free shipping.

substitution

You can exchange the product for the same product or a similar product of equal value. If no replacement is available, you will receive a full refund.

Do you need help?

For the full detailed policy, visit page Return and exchange policy.

Reem Saud Al-Mutairi Company (Reemco) — Commercial Registration No.: 7052457160 — Tax ID No.: 301229298100003

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